Feature Releases

Latest Updates & New Features

Discover a selection of the latest innovations in self-storage management software.

Q2 - 2026

Custom Invoice Fields

KINNOVIS MANAGER

Invoices often need to carry more than standard billing information. Custom Invoice Fields allows operators to add their own fields at the location level, things like SIREN numbers, passport numbers or purchase order references, which then appear automatically on Stripe invoices.

Fields are configured in location settings, set when a customer is created and editable on the customer detail page. Once set up, they require no manual steps to appear on invoices.

Own Domain Portals

Customer Portal

Booking and customer portals now run on a custom domain rather than a Kinnovis subdomain. Customers see the operator’s URL throughout their journey, keeping the brand front and centre from the first click to move-in. Setup takes a few minutes and no technical knowledge. Once live, it applies to both the Booking Portal and Customer Portal.

Q1 - 2026

Retry Charge for an Invoice

KINNOVIS MANAGER

A fast, manual way to collect payment for invoices that are open or past due, so you can resolve failed payments immediately instead of waiting for automated retries. You can also add a new payment method, meaning you can charge a customer’s invoice over the phone within the Kinnovis Manager.

Billing Button

Kinnovis Manager

Charge Customer Button gives you more control when taking payment after a customer updates their card details. When you update a booking’s payment method, you can tick a checkbox to charge all unpaid invoices (status: open or past due) immediately and switch future invoices to the new payment method too. This helps operators bring accounts up to date faster with fewer manual steps and less customer follow-up.

Signable Merge Tags

BOOKING PORTAL

These new Merge Tags mean you can insert more important booking and customer information into your storage agreements. Pin codes, VAT amounts and minimum rental periods can now be embedded, helping you further reduce your move-in workload, store the right information in the right place and keep your customer documents accurate.

Writing End Points

Kinnovis Manager

Public API write support now includes endpoints to create and update customers, units and bookings. If you manage leads in an external CRM, you no longer need to re-enter their data into Kinnovis when they convert to a customer. The two systems stay in sync without manual duplication.

Back date move-ins

Kinnovis Manager

A flexible way to manage move-in dates when plans change or bookings are entered late. You can now adjust or backdate move-in dates directly in Kinnovis Manager, keeping your system aligned with what’s happening on site. Billing stays within the current period, with no retroactive charges to manage.

JaneAI Lead Generation

JaneAI

JaneAI Lead Generation enables self-storage operators to capture customer contact details directly within the chat experience using a customisable lead form, helping convert conversations into qualified leads without disrupting the booking journey.

Discount Tags

Booking portal

Discount Tags provide a clear, visual way to display discounts directly on unit types within the booking journey, helping you to encourage potential customers to convert with customisable promotional offers.

Q4 - 2025

FEC Accounting Export

Kinnovis Billing

The FEC Export gives you a repeatable way to produce structured accounting lines from Kinnovis invoices and credit notes, with per-location configuration for journals and accounts—reducing manual work and risk of inconsistent exports.

Define Charge Dates from Invoice Dates

Kinnovis Billing

You can now set a date for when an invoice should be charged for recurring payments – independently from the day the invoice was issued or your customer’s booking cycle.

Previously, customers were charged immediately when the renewal invoice was generated.

Opt-In Marketing Consent

Booking Portal

We’ve added a marketing consent option to our booking portal and lead forms, allowing operators to collect compliant permission from customers who want to receive promotional updates. All responses are timestamped, stored securely and accessible via the Manager, customer reports and our Public API.

SEPA Direct Debits via XML

Kinnovis manager

For our European customers, this feature lets you collect payments directly through your bank, avoiding Stripe’s transaction fees. Store SEPA mandates in Kinnovis, export compliant XML files and upload them to your bank for faster settlements and full control over cash flow.

Q3 - 2025

Meta Data Fields

public api

Meta Fields are now live in the Kinnovis Public API, letting you attach your own labels and reference codes to any entity for reporting, reconciliation and automation. This means you can now store external IDs and custom tags without needing schema changes.

Late Fees

Kinnovis manager

Our late fees feature helps storage operators manage overdue payments efficiently. You can apply automatic our manual late fees, set grace periods and send triggered email alerts to late paying customers.

Q2 - 2025

Door Diaries

Kinnovis Manager

This Access Log Table gives you a detailed, real-time overview of all access-related actions for units within a booking. Whether it’s an automatic access grant or a manual lock, you can now see exactly what happened, when, to which unit, why, and by whom.

JaneAI Updates

JaneAI

Since launching JaneAI late last year, we’ve implemented significant improvements to enhance both performance and user experience, including smarter unit size recommendations and more intuitive prompt handling. Handling a broader range of enquiries.

Improved Running Balances

Kinnovis Manager

Our enhanced Customer Credit Balance feature now simplifies payment processing by allowing operators to settle invoices using customers’ available credit from multiple pages in Kinnovis Manager. This update streamlines payment handling for self-storage businesses, making it easier to manage customer credit and process transactions efficiently.

Data Export

Kinnovis Manager

You can now easily export the latest data for your customers, invoices, credit notes, bookings and units. As well as being able to filter by locations, custom date ranges and columns to include. All exports are populated and delivered securely with a temporary download link. This ensures data access is simple and safe.

Enforce Notice Periods

Customer Portal

Self-storage operators can now enforce notice periods and minimum rental periods directly within the Manager. The notice period is the number of days between a customer cancelling and the date they intend to move-out. While the minimum rental period ensures they cannot cancel before the minimum storage duration set out in their storage agreement.

Visor Integration

Access Control Integration

This integration goes beyond basic connectivity between our software and this control provider. Pin code management can be controlled within the Kinnovis Manager, as well as time controls to limit when customers can enter a facility. Self-storage operators also have visibility on who a customer has granted unit access to.

Autolock on Failed Payments

Kinnovis Manager

Manage risk and minimise the potential loss of revenue by setting your access control system to automatically lock customers out of their units when they fall behind with their payments.

Q1 - 2025

Running Balances

Kinnovis Manager

If your customers prepay for services, by using cash for example, their running balance lets you track when they next need to pay. Any charges are automatically deducted from their running balance and they’ll only receive an invoice for any outstanding amounts once their balance drops below zero.

Single Sign-On

Kinnovis Manager

You can now login to Kinnovis through Single Sign-On. Operators who use Microsoft Azure can access multiple applications, including Kinnovis, with just one set of credentials and grant secure authentication for their teams.

Checkout Items

Booking Portal

Enhance revenue from online unit reservations by adding one-time purchases such as padlocks and packing supplies, as well as mandatory recurring costs like electricity supply or wifi. Make purchasing additional items simple and generate additional value from each self-storage reservation.

Zapier Integration

Kinnovis Manager

Through our Public API, you can now connect your Kinnovis Manager to the automation tool, Zapier. By connecting different tools, like CRMs, accounting software and reporting software, Zapier works as a bridge – enabling applications to share the latest data in a user-friendly way.

JaneAI’s WhatsApp Integration

JaneAI

When someone is talking with JaneAI on your website, you can now give them the option to continue the conversation with your team through Whatsapp. The full conversation can be pasted into the chat, so you’ll know what’s been said so far.

Improved Navigation

Booking Portal

You can now set the logo on your Booking Portal to return your homepage (or any page) and give people on your website an easy way to backtrack if they need a bit more information about your company before they’re ready to reserve their storage unit.

Multilingual Booking Screens

Booking Portal

If your store is in an area where people speak multiple languages, you can now make sure nothing is lost in translation. Choose the languages you’d like to display and provide your own translations to talk with your potential customers the way they like to be spoken to.

Update Invoices in Bulk

Kinnovis Manager

If the process of updating invoices one by one with their latest status doesn’t fill you with joy, then the good news is we’ve made the process much quicker. With our new bulk payment feature, you can simply mark every invoice as paid in one go.

New Email Triggers

Kinnovis Manager

We’ve added three new email triggers, based on a new customer’s initial booking and move-in dates, meaning you can get the message out at the right time and reduce the need to follow up with customers individually. You can also pick how many days before or after these dates you want a message to go out!

More Flexible Pricing Increases

Kinnovis Manager

Until now, the steps to adjust prices for your active bookings and unit types was to increase them by a set percentage of their existing payment. Now, you’re also able to increase these charges by a monetary value instead. Choose between charging a customer an extra 4% a month, or a nice round €20.

Bearbox

Access Control Integration

If your facilities use Bearbox to control customer access remotely, you can sync the configurations and permissions with your Kinnovis Manager – matching your current customers with those that have access to a site.

Tapkey

Access Control Integration

For sites using Tapkey’s smart access technology to manage entry points, you can directly integrate these controls with your Kinnovis Manager – synchronising your existing customer base with digital key permissions across all your locations.

Q4 - 2024

Improved Online Analytics

Booking Portal

With added data layers, online bookings automatically track unit sizes, add-ons and other key details for your digital marketing. Our cookie preferences have also been updated to comply with “V2” regulations without needing further action from your side.

Public API

Kinnovis Manager

Robust API endpoints for customer, booking, invoice and credit note data integration, enabling seamless connectivity with external systems. Our secure endpoints maintain strict authorisation protocols.

JaneAI Chat History

AI Chatbot

JaneAI now comes with a complete chat log history, accessible through the manager. Users can review past conversations and provide feedback on Jane’s responses to your customer’s questions.

Paxton

Access Control Integration

Integrate your Paxton (Net 2) account with the Kinnovis Manager and instantly provide new customers with access to their units and lock people out when payments aren’t up to date.

Invoice Status Update

Kinnovis Manager

We’ve introduced a new invoice status “Pending Payment” across our platform, giving you better visibility into the payment processing stages of outstanding invoices.

JaneAI

AI Chatbot

A new AI chatbot built specifically for the self-storage industry. By integrating with your existing Facility Management Software and website, JaneAI provides instant responses to customer inquiries, aiding online rentals and reducing response times!

Unit Type Images

Booking Portal

Show your customers which unit size would be best for what they’re looking to store. The illustrations will also match your brand’s colours, maintaining a consistent booking journey for your website.

Q3 - 2024

Adjustable Bookings

Kinnovis Manager

Unlock new upselling opportunities by now being able to seamlessly transfer customers with existing bookings to different units – without the need to go through the process of cancelling and re-booking. You can also change their booking plans, deposits, discounts and more.

OpenTech Alliance

Access Control Integration

Our software’s new integration with OpenTech Alliance, means we can now offer self-storage operators more choice and flexibility when it comes to Access Control and Security! Enhance your site management with this powerful partnership.

BMD Accounting Export

Kinnovis Manager

Our tailored accounting export solution for BMD is designed to streamline data transfer for month-end accounting tasks. With our platform, you can effortlessly export specific data fields and receive them directly via email for added convenience.

Xero Accounting Export

Kinnovis Manager

Optimised data transfer from Kinnovis to Xero, makes month-end closing accounting processes much easier. Through our platform, you will be able to conveniently export selected data and align it with your accounting codes.

Q2 - 2024

Lead Generation

Booking Portal

With this change, customers can express interest in a unit even when it’s unavailable. Operators will receive instant notifications and can promptly reach out to potential leads, offering information on the desired unit or present an alternative option. Get ready to elevate your sales strategy and secure more customers!

Sedisto

Access Control Integration

Our integration with Sedisto means self-storage operators using Kinnovis have more choices when it comes to Access Control and Security.

E-Signatures with Signable

Booking Portal

Integrating Signable’s e-signing software to enable digital contract signing for customers booking storage. Fully customisable storage contracts can be uploaded onto Signable, with merge tags used to insert your customer’s personal details.

Q1 - 2024

Delete Account Items

Kinnovis Manager

With this feature, operators can now delete customers, users, units, products and insurance from within the Manager. Keep your account clean and create tests, knowing you can now delete unwanted data!

Allow Any Date Cancellations

Customer Portal

As some self-storage companies advertise that you can end the renting of a unit on any day, we added a new setting to give you full control in deciding if and when a customer can cancel their bookings.

Browser-based Languages

Booking Portal & Emails

You can now choose “default” and “secondary” languages in your settings. Our system detects your customers’ browser language. If it matches with one of yours, the text is displayed in this language. You’re also now able to send automatic emails in multiple languages.

Charge Deposits

Booking Portal

You can now charge an upfront deposit from new customers that book online, at the point where they’ve made their booking. You’re also able to tailor how much you charge for each location.

BACS Direct Debit Payments

Booking Portal

Bacs direct debit has been added as another payment method! Now you can accept one-time or recurring payments from UK customers using secure and cost-effective bank debits.

Online ID Checks

Booking Portal

To protect self-storage operators from fraudulent bookings, we implemented an optional ID verification step in the Booking Portal. This added layer of security can help prevent fake bookings using fraudulent credit cards and provide valuable personal details in case of legal issues.

Task Dashboard

Kinnovis Manager

Our new Task Management feature automatically generates a comprehensive to-do list. This system creates tickets for various critical self-storage tasks, such as: failed payments, open invoices, unit inspections and new leads. Email alerts also help with any time-sensitive issues.

How do these updates help me?

Our team would love to show you what these latest updates can do for your business.