FAQs
Frequently Asked Questions
Everything you might like to know about Kinnovis and how our solutions can help your business grow.
Questions About Kinnovis
Kinnovis operates wherever our integrated payment processors support transactions. As of January 2026, this includes most of the Americas, Europe, Australasia and Pacific Asia. If you’re unsure whether your country is supported, please contact us for confirmation.
Yes, we already have translations of our software in English, German, French, Spanish, Swedish, Russian, Dutch, Latvian, Polish, Portuguese and Norwegian. We can add any other language on request.
We implement industry-leading data protection measures and privacy processes, fully complying with the GDPR and other applicable regulations. For detailed information, see our Privacy Policy.
Absolutely. We’ve successfully migrated many clients from alternative providers. Your existing data is captured efficiently and imported directly into your Kinnovis account, ensuring no errors or loss of information.
We provide comprehensive support during onboarding and beyond. You’ll have instant access to our online help centre, including video tutorials, plus an in-app chat for real-time assistance.
Kinnovis is routinely updated multiple times a week. All changes—whether new features, performance enhancements or maintenance—are first deployed to a testing environment and undergo rigorous Quality Assurance (QA) before release.
In which countries is Kinnovis self-storage software available?
Is Kinnovis self-storage software available in multiple languages?
How does Kinnovis protect my data and comply with GDPR?
Can I migrate from my current self-storage management software?
What customer support channels are available?
How often is Kinnovis updated and tested?
Kinnovis is routinely updated multiple times a week. All changes—whether new features, performance enhancements or maintenance—are first deployed to a testing environment and undergo rigorous Quality Assurance (QA) before release.
Our software
Kinnovis provides a full suite of features to grow your self-storage business: Booking Portal, Customer Portal, Free Website, Public API, Facility Map, Automated Emails, Integrations, Analytics & Reports, Checkout Items and JaneAI.
Yes. Our secure and reliable Public API lets you connect Kinnovis with your preferred tools, automating workflows and data synchronisation.
Kinnovis includes JaneAI, our award-winning self-storage AI chatbot. JaneAI handles 24/7 customer enquiries, provides unit-size recommendations, live availability checks and integrates seamlessly with your booking and website portals—improving conversion rates and reducing manual support load.
Yes. Our Booking Portal integrates seamlessly with your existing site, adopting your branding so customers experience a consistent look and feel while booking and paying online.
Yes. Through our Stripe integration, Kinnovis automates recurring invoices, one-time charges and upfront payments.
All customers receive the full suite of features – there are no tiered plans.
Pricing is based on the number of storage units at your sites. For a personalised quote, please submit a request on our pricing page.
We offer both monthly and annual plans. The annual plan includes a 20% discount, while the monthly plan provides maximum flexibility with no fixed-term commitment.
Kinnovis includes a comprehensive Analytics & Reporting suite. You can view occupancy trends, revenue performance and operational KPIs in real time. See the full list on our Analytics & Reporting page.
Yes. Our fully interactive Facility Map displays real-time activity, allowing you to oversee unit status and customer assignments at a glance.
Certainly. You can create bespoke, brand-aligned email templates without any coding. Merge tags and triggers enable automated, personalised communication for events such as failed payments or upcoming expires.
We’re developing a dynamic pricing tool that automatically raises rates when unit availability drops below a threshold. You can vote for this and other features on our product roadmap within the Kinnovis Manager.
Our Task Dashboard automatically generates alerts for time-sensitive events—such as unpaid invoices or unsigned contracts—and suggests recommended actions. Email notifications are sent to the relevant team member.
Yes. The Customer Portal empowers tenants to view their bookings, make payments and manage account details without needing to contact support.
What features does Kinnovis self-storage management software include?
Does Kinnovis offer a public API for custom integrations?
What AI-powered tools are available in Kinnovis and how do they benefit my business?
Can I embed the Kinnovis booking and payment system into my own website?
Does Kinnovis automate billing and invoicing for self-storage?
Are all features included in a single plan, or are there different tiers?
All customers receive the full suite of features – there are no tiered plans.
How is Kinnovis pricing structured for self-storage facilities?
Pricing is based on the number of storage units at your sites. For a personalised quote, please submit a request on our pricing page.
Is there a minimum contract term for using Kinnovis?
We offer both monthly and annual plans. The annual plan includes a 20% discount, while the monthly plan provides maximum flexibility with no fixed-term commitment.
What reporting and analytics does Kinnovis provide?
Kinnovis includes a comprehensive Analytics & Reporting suite. You can view occupancy trends, revenue performance and operational KPIs in real time. See the full list on our Analytics & Reporting page.
Does Kinnovis include an interactive facility map?
Yes. Our fully interactive Facility Map displays real-time activity, allowing you to oversee unit status and customer assignments at a glance.
Can I design custom email templates within Kinnovis?
Certainly. You can create bespoke, brand-aligned email templates without any coding. Merge tags and triggers enable automated, personalised communication for events such as failed payments or upcoming expires.
Does Kinnovis support dynamic pricing strategies?
We’re developing a dynamic pricing tool that automatically raises rates when unit availability drops below a threshold. You can vote for this and other features on our product roadmap within the Kinnovis Manager.
What alert and task management features are available?
Our Task Dashboard automatically generates alerts for time-sensitive events—such as unpaid invoices or unsigned contracts—and suggests recommended actions. Email notifications are sent to the relevant team member.
Is there a tenant portal for customers to manage their accounts?
Yes. The Customer Portal empowers tenants to view their bookings, make payments and manage account details without needing to contact support.
Your Self-Storage Business
We integrate with most leading providers. For information on some of the smart entry providers we integrate with, along with other systems you may use for your business, visit our Integrations page.
We can work with any accounting software as your revenue data can be easily exported from the Kinnovis Manager for reconciliation in your chosen accounting package.
Yes, you simply purchase a policy from a 3rd party provider and our software can facilitate the selling of customisable protection plans within the manager.
Yes. You can enable automated ID verification in the booking flow, or choose a more manual review process according to your preference.
Absolutely. Upload your preferred rental agreement and Kinnovis will auto-populate customer details from the booking into your document.
Simply select the bookings to adjust, set the effective date and increase amount. You can also schedule automated email notifications to inform customers in advance.
With our platform we have designed a system so that you can have multiple businesses and Stripe accounts under one Kinnovis account. You would simply need to add your different sites as separate locations instead.
A dedicated Project Manager guides you through data import, configuration and staff training. Typical lead time is determined by the volume of data but often completes within a few weeks.
Kinnovis scales effortlessly. Add new facilities, unit types or payment plans without disrupting existing sites or processes.
Our core support team, based in Vienna, responds within 30 minutes on average. We also have multilingual team members globally for German, Spanish, French and English support.
Which Access Control providers do you integrate with?
We integrate with most leading providers. For information on some of the smart entry providers we integrate with, along with other systems you may use for your business, visit our Integrations page.
What accounting packages do you work with?
We can work with any accounting software as your revenue data can be easily exported from the Kinnovis Manager for reconciliation in your chosen accounting package.
Can I sell tenant protection plans to customers through Kinnovis?
Yes, you simply purchase a policy from a 3rd party provider and our software can facilitate the selling of customisable protection plans within the manager.
Do you have online ID verification as part of the customer booking process?
Yes. You can enable automated ID verification in the booking flow, or choose a more manual review process according to your preference.
Can I use my own tenant storage agreement?
Absolutely. Upload your preferred rental agreement and Kinnovis will auto-populate customer details from the booking into your document.
How can I apply price increases to existing bookings?
Simply select the bookings to adjust, set the effective date and increase amount. You can also schedule automated email notifications to inform customers in advance.
Can I manage separate company entities under one Kinnovis account?
With our platform we have designed a system so that you can have multiple businesses and Stripe accounts under one Kinnovis account. You would simply need to add your different sites as separate locations instead.
What is involved in onboarding and how long does setup take?
A dedicated Project Manager guides you through data import, configuration and staff training. Typical lead time is determined by the volume of data but often completes within a few weeks.
How scalable is Kinnovis for growing multi-site operations?
Kinnovis scales effortlessly. Add new facilities, unit types or payment plans without disrupting existing sites or processes.
What is the typical response time for Kinnovis customer support?
Our core support team, based in Vienna, responds within two hours on average. We also have multilingual team members globally for German, Spanish, French and English support.
