FAQs
Everything you might like to know about Kinnovis and how our solutions can help your business grow.
Kinnovis
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Any that support the payment processing systems we integrate with. As of today, that’s most of the Americas, Europe, Australasia and Pacific Asia. If you’re unsure, reach out to us and we can check if we’re able to operate in your country.
Yes, we already have translations of our software in English, German, French, Spanish, Swedish, Russian, Dutch, Latvian, Polish and Norwegian. Any other language can be easily added.
Your data will be extremely secure, as we implement the latest data protections and privacy processes, in full compliance with GDPR and other data regulations. For more details, visit our Privacy Policy.
We offer complete customer support, both during the onboarding process and once you’re up and running. This includes instant access to our high-quality online support articles, which include video tutorials. We also have an online chat available, directly within the Kinnovis Manager which you can contact us directly for instant responses.
Whether it’s a new feature, performance enhancement or system maintenance, the Kinnovis software is routinely updated multiple times a week. All updates are initially built on a testing environment and are stress-tested through our Quality Assurance process before they are pushed onto the main software. This means that no Kinnovis customer is negatively impacted by an update we release.
Our software
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Absolutely, our Booking Portal is designed to seamlessly integrate with your existing website and include your branding and imagery. For the user, it will still look and feel like your website to them.
Yes, we currently integrate with the payment platform Stripe, which means we can automate all billing, invoices and upfront payments for self-storage operators.
Yes, all our customers have access to the same features.
Our pricing is calculated on the number of units you have at your facilities. You can submit a request for a personalised quote on our pricing page.
We do offer a monthly plan, so you wouldn’t be locked into a fixed-term contract. We do also offer a yearly plan where you can benefit from a 20% discount.
We have several reports available within our software, you can see the full list on our Analytics & Reporting page. For a detailed example of the real-time analytics we offer, book a free online call and we can arrange access to a demo account for you.
Yes, our fully-interactive Facility Map means you can oversee the latest activity of your sites.
Certainly! You have the flexibility to design your own emails or use our range of pre-designed templates that can be modified as needed. This includes being able to set your own merge tags and email triggers, so customers automatically receive a personalised email as soon as a specific action or event has occurred (like a failed payment).
We know how important dynamic pricing is for those with high occupancy levels. We’re making this easier for you by creating a tool that automatically raises prices when a certain unit type reaches low availability.
For updates on how this feature is progressing, along with a host of other game-changing updates, you can access our roadmap and vote for your favourite ideas within the Kinnovis Manager. To find out more, book a free demo call with our team. We’ll happily run through everything with you and answer any questions you might have.
Our recently launched Task Dashboard will automatically alert operators when time-sensitive actions need to be looked at. The dashboard also provides the best-suggested solutions for each task, so problems can be solved with a single click.
Events such as unpaid invoices, units to check, lead follow-ups, unsigned contracts and more will all trigger a task and an email notification to the relevant Team Member.
Correct, the Customer Portal allows tenants to control their own units without needing to reach out to a team member each time!
Your needs
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We integrate with most leading providers. For information on some of the smart entry providers we integrate with, along with other systems you may use for your business, visit our Integrations page.
We can work with any accounting software as your revenue data can be easily exported from the Kinnovis Manager for reconciliation in your chosen accounting package.
Yes, you simply purchase a policy from a 3rd party provider and our software can facilitate the selling of customisable protection plans within the manager.
Yes – this can be added within the booking flow as an automated feature or made a more manual process, depending on your prefence.
You have the flexibility to use whichever storage agreement you’d prefer to use. We can also automatically populate the customer’s details from their online reservation into your storage agreement as part of the booking process.
Simply select the bookings you want to apply price increases to, set a date and the specified amount you want to increase their rate by. You can even set up fully automated emails to let your customers know a certain number of days before the price increase occurs!
With our platform we have designed a system so that you can have multiple businesses and Stripe accounts under one Kinnovis account. You would simply need to add your different sites as separate locations instead.
Our onboarding process is designed to ensure operators are fully comfortable with our software and that any data import occurs without issue. A dedicated Project Manager will be on hand to assist throughout the process.
It’s common for our customers’ business to grow after they’ve begun using our software. As more units and facilities are added, they can be easily added to the same account. Even if new facilities have new processes, access control systems or payment plans, they can included without interfering with established facilities.
Our customer support primarily comes from our Vienna office, who typically respond within 2 hours of a customer reaching out to us. We also have team members across the globe who are native speakers of German, Spanish, French & English.
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