FAQs
Frequently Asked Questions
Frequently asked questions and answers about our AI-powered self-storage chatbot, JaneAI.
Common questions about JaneAI
JaneAI is an AI-powered chat service designed specifically for self-storage operators. It can be integrated into websites, booking and customer portals to provide instant responses to customer enquiries about self-storage sites, unit sizes, terms and conditions, available units and more.
JaneAI is specifically designed and trained for the self-storage industry, offering detailed, factually correct information in an optimised way, compared to simple chatbots.
You can find out more about how Jane compares to generic chatbots here.
JaneAI can increase booking conversions, provide essential information to customers without staff interaction, reduce time spent on customer enquiries via phone or email and improve overall customer satisfaction.
JaneAI can answer questions about facility locations, unit sizes, current pricing, promotional offers, unit availability, amenities, security features, operating hours, access policies and local climate considerations for storage.
JaneAI uses an interactive questioning system to understand customer needs, categorises items, calculates space requirements and provides customised unit size recommendations based on available units at your facility.
The first version of our AI chatbot is now available to self-storage operators. Let us know if you would like to meet JaneAI.
Yes, JaneAI can be set up on a location level with unique processes and offerings, providing a customised experience tailored to your specific facilities.
If you’re already using the Kinnovis Manager to run your business, you won’t need to do anything.
For those not using our software, there will be an API that can push your data to Jane.
Within the Kinnovis Manager, any updates will be automatically reflected in Jane’s responses. Otherwise, an API connection will allow you to keep Jane up to date.
If you have a WhatsApp business account, then you can provide the option to speak with a real team member. Jane will provide a QR code or link to take your potential customer to their WhatsApp account, with the full chat history imported. This way, your team members will know what’s been said so far.
Yes, you will have access to all conversations JaneAI has had with people on your website.
In the same way that no data is shared between self-storage companies using our Kinnovis Manager software, the information you supply to JaneAI will not be accessible to others.
Yes, JaneAI uses Azure OpenAI servers in Europe to ensure that any personal data handled stays within GDPR compliance.
JaneAI will only recommend available unit sizes.
While this won’t be available when Jane is first launched, we’re hoping to be able to provide self-storage operators with analytics on unit demand, commonly asked questions and quotations generated from the conversations.
We actually asked AI for some suggestions of what we could call our AI Chatbot, Jane was our favourite suggestion!
What is JaneAI?
How is JaneAI different from other chatbots?
JaneAI is specifically designed and trained for the self-storage industry, offering detailed, factually correct information in an optimised way, compared to simple chatbots.
You can find out more about how Jane compares to generic chatbots here.
How can JaneAI improve my self-storage business?
What kind of questions can JaneAI answer for my customers?
How does JaneAI handle unit size recommendations?
When will JaneAI be ready for self-storage businesses to use?
The first version of our AI chatbot is now available to self-storage operators. Let us know if you would like to meet JaneAI.
Can JaneAI be customised for my specific self-storage business?
Yes, JaneAI can be set up on a location level with unique processes and offerings, providing a customised experience tailored to your specific facilities.
How will my company's data be added to JaneAI?
How can I keep JaneAI up to date with my latest prices, processes and company details?
Within the Kinnovis Manager, any updates will be automatically reflected in Jane’s responses. Otherwise, an API connection will allow you to keep Jane up to date.
Can I jump into a live chat somebody is having with Jane?
Do I need to sign-up to the Kinnovis Manager software to use JaneAI?
Will I see a transcript of the conversations JaneAI is having with people on my website?
Yes, you will have access to all conversations JaneAI has had with people on your website.
How do I know my information isn't being shared with other self-storage companies using JaneAI?
In the same way that no data is shared between self-storage companies using our Kinnovis Manager software, the information you supply to JaneAI will not be accessible to others.
Will Jane be able to provide me with insights from the conversations being had on my website?
While this won’t be available when Jane is first launched, we’re hoping to be able to provide self-storage operators with analytics on unit demand, commonly asked questions and quotations generated from the conversations.
Is JaneAI compliant with data protection regulations?
Yes, JaneAI uses Azure OpenAI servers in Europe to ensure that any personal data handled stays within GDPR compliance.
If a recommended unit size is not available, what happens?
JaneAI will only recommend available unit sizes.
Where did the name JaneAI come from?
We actually asked AI for some suggestions of what we could call our AI Chatbot, Jane was our favourite suggestion!
AI Chatbot
Meet JaneAI
Our award-winning AI chatbot, designed specifically for the self-storage industry, will transform your customer service experience and streamline your operations.
awards
Industry-recognised innovation
Features built to drive the industry forward
2025
SSA UK
Innovation Award
Finalist
2024
SSA UK
Innovation Award
winner
2025
SSA UK
Supplier Collaboration
Finalist
2023
FEDESSA
Innovation Award
Winner
